The customer, a trailblazer in IoT device manufacturing, embraced a transformative goal – optimizing operational costs without compromising customer support quality. Their complex IoT ecosystem demanded unwavering support, necessitating four dedicated support engineers and a service lead. Striking this balance between cost-efficiency and customer satisfaction posed a considerable challenge.
9NEXUS emerged as the guiding force, offering a precise answer to the customer’s support service demands. Leveraging their extensive network of tech experts, 9NEXUS meticulously assembled a team of four dedicated support engineers, handpicked for their adeptness in IoT technology. In addition, a dedicated service lead was appointed to orchestrate the support operations seamlessly.
Collaboration unfolded effortlessly, guided by 9NEXUS’ commitment to excellence. The support engineers and service lead merged seamlessly into the customer’s IoT support framework. The partnership went beyond mere staffing, focusing on skill alignment with customer objectives. Onshore support mechanisms, encompassing transparent communication channels, astute project management, and direct coordination, cemented efficient collaboration.
The tailored staffing solution from 9NEXUS yielded a triumphant result. The support engineers and service lead adeptly integrated their expertise into the customer support operations. The IoT ecosystem received unparalleled support, ensuring seamless connectivity and user satisfaction. Through a synergy of onshore support and offshore engineering proficiency, the customer’s operational costs were optimized without sacrificing support quality.
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You may be based in Manchester, where there is a shortage of good engineering expertise, or in London, where you must spend an arm and a leg to recruit and keep top IT talent. In either case, we can offer you the best talent from India who can get things done fast and within your budget.
95% of engineers interviewed by our clients get accepted. We do the heavy-lifting of scanning and ruling out the wrong candidates, so you don’t have to.
Our remote engineers work UK hours to ensure easier collaboration and communication. We adjust so you don’t have to.
Hire fast from our pool of carefully-vetted engineers as you grow or downsize as you like. We can setup teams within a week’s notice.
Thanks to the challenging projects our clients trust us with, it keeps the morale of our engineers high and our attrition rates low.
Our technology experts & architects provide the necessary guidance and mentorship to developers to ensure minimal overhead for you.
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Our engineers integrate into your internal team’s processes, and participate in daily meetings allowing you to manage their performance.
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